Privacy Policy

1. Introduction

Welcome to Zenous AI ("we," "our," or "us"). Zenous AI builds intelligent AI products for search, media intelligence, and productivity.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at zenous.ai and use our products including ZenSearch, MidEastPulse, and Sniparo.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or request product demonstrations
• Subscribe to our newsletter or marketing communications
• Contact us through our website or customer support
• Use our AI products and services
• Participate in surveys, promotions, or beta testing programs

2.2 Usage Data

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and interactions with our AI products
• Performance metrics and error logs
• Session data and timestamps

2.3 Product-Specific Data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain our AI products and services
• Improve and optimize our AI models and algorithms
• Process transactions and manage customer accounts
• Send administrative communications and service updates
• Provide customer support and technical assistance
• Conduct research and development for new AI capabilities
• Ensure security and prevent fraud or misuse
• Comply with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with enterprise-grade protections
• Data backup and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account or request deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to processing of your information
• Data portability and transfer
• Withdraw consent where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: